Privacy Policy ratu89 — Your Data Security Is Our Priority

1 Introduction

Ratu89 is an online entertainment platform operating to serve users in Malaysia. We understand that when you trust us with your personal information, that trust is something we take seriously. This Privacy Policy is provided to give you full transparency on how we handle your data — from the moment you register to the moment you close your account.

This document applies to all users who browse the ratu89 website, register an account, make deposits or withdrawals, use our mobile app, or interact with any of our services. This policy also covers data collected via email, live chat and our customer support channels.

We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), and we are committed to ensuring your data is handled responsibly, transparently and securely at all times.

2 Information We Collect

Ratu89 collects several categories of information to ensure our platform runs smoothly, securely, and meets the needs of every member. The following are the types of information we collect:

a) Registration and Identity Information

• Full name as per identity card or passport
• Date of birth and gender
• Email address and mobile phone number
• Password (stored in encrypted form — we do not store your original password)
• Current residential address

b) Identity Verification (KYC) Information

• Copies of your identity card, passport, or other identity verification documents
• Proof of residence (utility bill, bank statement)
• Additional information required by the relevant regulatory authority

c) Financial Information

• Bank account or digital wallet details used for deposits and withdrawals
• Deposit, withdrawal, and wagering transaction records
• Payment information submitted during the deposit process

d) Platform Usage Information

• IP address, device type, operating system and web browser used
• Game session data including games played, duration and results
• Account activity logs and login history
• User settings and preferences on the platform

3 How We Use Your Data

Every piece of information we collect has a clear and legitimate purpose. ratu89 uses your data for the following:

You may withdraw your consent for promotional communications at any time by contacting our support team. Withdrawal of consent does not affect any data processing carried out prior to the withdrawal date.

4 Information Sharing

Ratu89 does not sell or rent your personal information to any third party for marketing purposes. However, there are limited situations where we may need to share your data:

• Payment Service Providers: Required financial information is shared with trusted payment gateway providers such as FPX, DuitNow, and digital wallet providers to process your transactions.
• Technology Service Providers: Companies providing the technical infrastructure, gaming platforms, and cloud services that support ratu89's operations. All such providers are bound by strict data protection agreements.
• Regulatory Bodies and Law Enforcement: When required by Malaysian law or court order, we will comply with valid data disclosure requests from the relevant authorities.
• Identity Verification Services: Accredited third-party providers that assist with the KYC process and identity verification for new members.
• Business Merger or Acquisition: In the event of an ownership change, the new owner will be bound by the same privacy policy. You will be notified in advance of any significant changes.

5 Cookies and Tracking Technologies

Ratu89 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates optimally. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, game sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information on how users interact with our platform — such as the most frequently visited pages and any error messages encountered. This data is used for continuous platform improvement.
• Functional Cookies: Allows the platform to remember your preferences such as language, region, or display settings to deliver a more personalised experience.
• Analytics Cookies: Helps us understand overall platform usage patterns through aggregated and anonymised data for strategic planning purposes.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality and user experience of the ratu89 platform.

6 Data Security

Protecting your data is our highest technical priority at ratu89. We have invested heavily in a comprehensive security infrastructure to ensure your information remains safe at all times:

• 256-bit SSL Encryption: All communication between your device and our servers is protected by the highest industry-standard encryption.
• Two-Factor Authentication (2FA): Members are encouraged and can enable 2FA via OTP to add an extra layer of security to their account.
• 24/7 Security Monitoring: Our security team monitors systems continuously to detect and respond to any threats promptly.
• Regular Penetration Testing: We conduct regular security testing by independent third parties to identify and patch any system vulnerabilities.
• Strict Access Control: Only authorised personnel may access members' personal data, and every access is recorded in an audit log.
• Data Backup: Your data is automatically backed up and stored in a secure location to ensure recovery is possible in the event of a system failure.

7 User Rights

As a ratu89 member and under Malaysia's PDPA, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the ratu89 support team via live chat or email. We will process your request within 30 business days.

8 Data Retention

Ratu89 retains your personal data for as long as your account is active and for the required period after account closure to fulfill legal and regulatory obligations. Generally:

• Active Account Data: Retained for as long as your account remains active on the ratu89 platform.
• KYC and Verification Data: Retained for a minimum of 5 years after account closure in line with Malaysia's Anti-Money Laundering (AML) legal requirements.
• Financial Transaction Records: Retained for 7 years in accordance with applicable financial and tax reporting requirements.
• Customer Support Data: Support team communication logs are retained for 3 years for reference and dispute resolution purposes.
• Anonymous Analytics Data: Anonymised usage data may be retained for a longer period for platform analytics purposes.

Once the required retention period has expired, your data will be securely deleted or anonymized using industry-compliant methods.

9 Third-Party Links

The ratu89 platform may contain references to integrated third-party services such as game providers, payment gateways, and technical service providers. This Privacy Policy only covers data handled directly by ratu89.

For third-party services integrated within our platform, we only work with providers that maintain strict privacy and security policies. Nevertheless, we recommend reading each provider's privacy policy for a more thorough understanding.

10 Privacy Policy Changes

Ratu89 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Whenever changes are made:

• The "Updated" date at the top of this document will be revised.
• For significant changes, we will send a notification to your registered email or display a prominent notice within the platform.
• Continued use of the platform after amendments are published will be considered acceptance of the updated policy.
• If you disagree with the changes, you have the right to close your account and request data deletion in accordance with the established procedures.

We recommend checking this page periodically to stay informed about how we protect your information.

11 Contact Us

If you have any questions, concerns, or wish to exercise your rights regarding personal data, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the ratu89 platform.
• Email: [email protected] — we will respond within 24–48 business hours.
• Frequently Asked Questions: Visit page FAQ us for quick answers to frequently asked questions.

When submitting a data-related request, please clearly state your full name, registered email and request details so we can process your application promptly and accurately.